"Effective customer experience leadership—along with the right technologies, approach, and culture—is more critical than ever. In this report, customer strategy expert Brad Cleveland gives his insight into five ke...
Voir le livre blanc >"Dans le service client, chaque instant est une expérience qui compte. Les consommateurs veulent que leurs problèmes soient résolus en temps réel, que cela soit en libre-service ou directement avec l’intervention d...
Voir le livre blanc >"For companies that have already transitioned their contact center technology to the cloud, the transition has been easier. But for the more than 80% of organizations still running legacy on-premises phone systems, the t...
Voir le livre blanc >"Les plans pour la continuité des opérations sont formulés par les dirigeants des organisations dans le premier but de maintenir les opérations intactes pendant les périodes d'interruption. Une multitude de facteurs...
Voir le livre blanc >"Talkdesk is a Contact Center as a Service (CCaaS) provider. As part of the contact center services provided to customers throughout the world, Talkdesk processes personal data on behalf of its customers. In all proce...
Voir le livre blanc >"Talkdesk is a CCaaS (Contact Center as a Service) provider. As part of the contact center services provided to customers throughout the world, Talkdesk processes personal data on behalf of its customers. In all proce...
Voir le livre blanc >"If there was one technology that has shown both spectacular promise and yet not been used to its full potential by businesses, it’s chatbots. There is no doubting the excitement around AI technologies, but the libe...
Voir le livre blanc >"Over the last few years, contact centers have been modernizing their operations by shifting from legacy, on-premises call center technologies to agile, cloud platforms that deliver a better and more cost-effective custo...
Voir le livre blanc >"COVID-19 rapidly accelerated the digital transformation strategies of most businesses—what would normally take several years happened almost overnight. The global pandemic hit businesses hard, with workers uprooted ou...
Voir le livre blanc >"The global pandemic put a tremendous strain on Federal, State and Local government agencies to deliver public services at a time when inquiries could be anywhere between 10 and 50 times higher than normal. Agencies l...
Voir le livre blanc >"Le COVID-19 a accéléré le rythme de la numérisation et, bien que les assureurs progressent, le chemin reste encore long. Les assureurs devront continuer à investir pour offrir une meilleure expérience client nu...
Voir le livre blanc >"However, many prevent a consistent brand experience by managing operations, tracking performance, and measuring customer satisfaction along functional lines. Different departments usually pass customer transactions b...
Voir le livre blanc >"Les inondations dans les Alpes-Maritimes, la vague de froid en avril 2021 et la pandémie en cours ont mis à rude épreuve les centres de contact traditionnels, laissant les agents surchargés de travail et les assuré...
Voir le livre blanc >"As brands endure yet another holiday shopping season, they once again face exceptional challenges. Supply chain interruptions paired with new economic realities are pressing both brands and consumers to change their ...
Voir le livre blanc >"McKinsey estimates that digital channel adoption sprang ahead five years in the first eight weeks of the pandemic. Undoubtedly, much of the initial increased adoption rate was probably from organizations who had acce...
Voir le livre blanc >"Will there be new strains of COVID-19 and how will they affect shopping behaviors? When will the global supply chain return to “normal”? And how much of a factor will rising inflation rates play in consumer behavior...
Voir le livre blanc >"Imagine you’ve recently visited your primary care physician and she has referred you for a procedure by a specialist. You have heard about surprise bills and want to contact your health plan to confirm insurance co...
Voir le livre blanc >"Millennials and members of Generation Z wield an estimated $350 billion in purchasing power, and they’re on the verge of inheriting an additional $61 trillion.1 As a result, stakes are high when it comes to acquiring ...
Voir le livre blanc >"As part of the contact center services provided to customers throughout the world, Talkdesk processes personal data on behalf of its customers. In all processing of personal data, Talkdesk aims for the highest princi...
Voir le livre blanc >"Au cours des dernières années, les acteurs du B2C se sont débattus avec des logiciels hérités sur site qui ne peuvent pas répondre aux attentes des clients d'aujourd'hui, limitant leur capacité à évoluer rapide...
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