A guide for brands to implement automated and generative AI-powered contact center solutions to support seasonal agent workforces.
"As brands endure yet another holiday shopping season, they once again face exceptional challenges.
Supply chain interruptions paired with new economic realities are pressing both brands and consumers to change their habits during the traditionally busy fourth quarter.
Retailers are accustomed to ramping up their workforce—in both stores and contact centers—to meet the end-of-year rush.
But with 41% of shoppers more likely than a year ago to buy after they browse online for inventory available in physical locations this holiday season, the need for effective and efficient agent support, and seamless communication between digital and physical channels, will be greater than ever."
