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Voice over VPN vs. voice over cloud: a side-by-side comparison

Business continuity is top of mind for contact centers that had to move thousands of agents to work-from-home (WFH) environments.

  • EditeurTalkdesk
  • Version PDF - 12 pages - 2023 - Anglais
Livre blanc - Voice over VPN vs. voice over cloud: a side-by-side comparison - Talkdesk

Introduction ou extrait du livre blanc

"For companies that have already transitioned their contact center technology to the cloud, the transition has been easier. But for the more than 80% of organizations still running legacy on-premises phone systems, the transition is not so simple.

Many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home agents. For non-voice traffic, this makes a lot of sense. But voice over VPN is a different story."

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