A snapshot white paper to building your AI chatbot strategy.
"If there was one technology that has shown both spectacular promise and yet not been used to its full potential by businesses, it’s chatbots.
There is no doubting the excitement around AI technologies, but the liberal use of terms like “AI- powered,” “intelligent” and “neural network based” has distorted how businesses view the uses and capabilities of chatbots and virtual agents.
Their expectations have been heightened to the unpractical and unachievable, diluting their understanding of the tangible value chatbots are capable of providing when implemented the right way. An ever-expanding number of chatbot software providers, paired with continuous advancement in technology and competitors shouting about their own AI projects, makes it easy to be tempted into rushing into deployment.
But this will only result in disappointment, an uncoordinated experience and a lack of ROI."
