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Working from home drives the need for better contact security

COVID-19 rapidly accelerated the digital transformation strategies of most businesses.

  • EditeurTalkdesk
  • Version PDF - 15 pages - 2023 - Français
Livre blanc- Working from home drives the need for better contact security - Talkdesk

Introduction ou extrait du livre blanc

"COVID-19 rapidly accelerated the digital transformation strategies of most businesses—what would normally take several years happened almost overnight. The global pandemic hit businesses hard, with workers uprooted out of their offices into their homes.

The 2020 ZK Research Work from Anywhere Study shows the drastic change in where people work.

In North America, prior to the outbreak, about one in five (22%) employees worked remotely.

That figure jumped to more than half (53%) immediately after the pandemic started and dipped to 46% as restrictions eased.

The study shows that 42% of office workers will continue to work remotely even after companies clear them to return to the workplace.

In addition, almost the same amount (40%)nearly double the pre-pandemic levels—will maintain their working from home capabilities into the future."

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