"Your road to humanizing customer experience (CX) begins here. Technology can sometimes make customers feel like the human element has been removed from how someone interacts with your company. However, technology can...
Voir le livre blanc >"Due to the unknown nature of COVID-19 and its global economic impact, when we return to our offices and “business as usual” will be less important than what “business as usual looks like” in the future. Alo...
Voir le livre blanc >"Use The Right Strategy The world is a vast collage of personalities. ENFJ versus INTJ. Sanguine versus Melancholy. Libra versus Scorpio. The good news is we have far more in common than separates us. For the sa...
Voir le livre blanc >"A Buyer’s Checklist for Identifying the Optimal Cloud Phone System It is impossible to understate the benefits that can be realized from a next-generation telephony platform that empowers the business to be more su...
Voir le livre blanc >"Ce rapport a été conçu pour analyser les attentes et les expériences les acheteurs en ligne lorsqu'ils recherchent un service client, ainsi que l'impact l'impact commercial potentiel de ces facteurs. Méthod...
Voir le livre blanc >"Alors que des mots à la mode comme l'expérience client dominent la plupart des discussions sur l'avenir des entreprises, travailler dans le service client peut encore sembler un chemin qui ne mène nulle part. Alor...
Voir le livre blanc >"It is a well known fact that call centers are constantly looking for hires. Call center agents do not require specific qualifications to perform their job, therefore it's not easy to spot a good potential hire. In 20...
Voir le livre blanc >"Given the plethora of available modern service channels, one might think the phone channel no longer has its place in customer service. Admittedly, customers increasingly use the phone in conjunction with alternative...
Voir le livre blanc >"Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when building a call cen...
Voir le livre blanc >"Businesses, especially of the B2B kind, are increasingly confronted with the necessity of finding new and genuine ways to connect with their customers. The measure of customer engagement gauges the concrete repercussion...
Voir le livre blanc >"The realization that your business needs to hire a new support staff member might come gradually, or might hit you like a ton of bricks. As your venture grows, you’ll find that you cannot keep expanding with an unders...
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