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Les livres blancs de Aircall



Call Center 101
Télécommunications

Call Center 101

"It is a well known fact that call centers are constantly looking for hires. Call center agents do not require specific qualifications to perform their job, therefore it's not easy to spot a good potential hire. In 20...

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The art of persuading customers over the phone
Commercial

The art of persuading customers over the phone

"Given the plethora of available modern service channels, one might think the phone channel no longer has its place in customer service. Admittedly, customers increasingly use the phone in conjunction with alternative...

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How to build a call-center from the ground up
CRM / Relation client

How to build a call-center from the ground up

"Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when building a call cen...

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Customer Engagement: from emotion to involvement
Expérience client

Customer Engagement: from emotion to involvement

"Businesses, especially of the B2B kind, are increasingly confronted with the necessity of finding new and genuine ways to connect with their customers. The measure of customer engagement gauges the concrete repercussion...

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How to hire and empower an all-star customer support team
CRM / Relation client

How to hire and empower an all-star customer support team

"The realization that your business needs to hire a new support staff member might come gradually, or might hit you like a ton of bricks. As your venture grows, you’ll find that you cannot keep expanding with an unders...

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