Ce guide de l'acheteur se concentre sur le système téléphone cloud et vous livre une checklist des caractéristiques à vérifier avant de mettre à niveau votre système.
"A Buyer’s Checklist for Identifying the Optimal Cloud Phone System
It is impossible to understate the benefits that can be realized from a next-generation telephony platform that empowers the business to be more successful, makes employees more productive and improves upon inefficiencies. This section of the buyer’s guide focuses on the specific features or capabilities that organizations should look for when they are upgrading their legacy telephone system.
The critical purchase criteria that are the focus of the buying guide will be examined in more detail in the following sections. The primary criteria include:
1. Understanding hosting environment: cloud-based or not
2. Ensuring ease of use of the platform
3. The telephony platform being designed for integration with critical apps and services
4. Innovative features that improve the call process
5. Best-in-class customer service and sup- port
6. A platform that can support global sup- port operations"
