60% of companies will have agents working from home for the foreseeable future.
"Over the last few years, contact centers have been modernizing their operations by shifting from legacy, on-premises call center technologies to agile, cloud platforms that deliver a better and more cost-effective customer experience (CX).
The global pandemic put this transformation into overdrive, forcing many organizations to move to the cloud to keep their agents safe, connected, and servicing customers from their homes and remote locations."
