Customer service in a post Covid-19 Environment.
"Customer experience has become a key brand differentiator in a growingly competitive business landscape. As a result of this, there has been an increasing call for enterprises to optimize their customer service.
Today, companies must ensure that their customer service caters to growing demands for personalized, 24/7, multilanguage experiences that can be carried out across several channels.
Additionally, Covid-19 has further altered consumer habits. During lockdowns, workers have been unable to access their workplaces and many services have been disrupted or forced to accelerate their digital transformation strategies to keep up with market demands.
Even though the situation has now returned to normal in most states, this digital transformation will most likely stay strong in the upcoming years.
Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-toend customer interactions and deliver the best possible customer experience."
