Connexion
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NICE CXone CXone and Voice as a Service : A Unified Cloud Connectivity Solution

A true all-in-one cloud connectivity solution meets the needs of both your customers and employees while optimizing call center operations and eliminating licensing, deployment and administrative hassles. Learn how to integrate a contact center’s software, cloud infrastructure, and telephony from end to end, into one harmonic solution.

  • EditeurNice
  • Version PDF - 9 pages - 2024 - Anglais
Livre blanc - "NICE CXone CXone and Voice as a Service : A Unified Cloud Connectivity Solution" - Nice

Introduction ou extrait du livre blanc

"Telephony is critical to the success of your contact center. It's obvious, right? You understand it, your business knows it. So, the last thing you need is a cobbled-together cloud connectivity solution, using telecom services from one vendor and cloud contact center software from yet another. But without a true all-in-one solution, this is exactly what contact centers get. The result? Instead of spending more time innovating and providing a great customer experience, call center executives must manage not only multiple relationships and contracts, but also conflicting communications and multiple implementations between disparate vendors.

This doesn’t have to be the case. If you want to streamline your cloud connectivity solution, eliminate complexity, and spend more time on your core mission, it's time to consider a true all-inone cloud connectivity solution."

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