"This report stresses the importance of banks continuing to learn from and follow the lessons of traditional banking as they move toward the future. The most successful transitions will likely involve a hybrid approach: One that builds upon the best practices from the traditional banking model while integrating next-generation practices that consumers want and expect.
The white paper outlines some of the best practices of Bank 1.0 and Bank 2.0, and explores some increasingly critical elements that more traditional banks should adopt to maintain relevancy.
The three critical factors explored in our roadmap for success include: 1) Building upon core Bank 1.0 practices; 2) Understanding today’s consumer banking behaviours and preferences; and 3) Improving the customer experience with technology while gathering better insights."
