Talkdesk is a CCaaS (Contact Center as a Service) provider.
"As part of the contact center services provided to customers throughout the world, Talkdesk processes personal data on behalf of its customers.
In all processing of personal data, Talkdesk aims for the highest principles of privacy and data protection, allowing us to comply with several privacy and data protection laws and regulations from different countries and industries.
We use the most restricted framework as our baseline.
The privacy and security culture is aligned with industry-standard technical, organizational, and administrative best practices ensuring that all personal data is adequately protected against disclosure, loss or corruption and that all data processing operations are recorded and kept up-to-date in the internal documentation to ensure compliance with Asia Pacific Economic Cooperation (APEC) Cross Border Privacy Rules (CBPR).
The use and disclosure of personal data by Talkdesk is also subject to our Privacy Policy, Information Management and Classification Policy, Third-Party Security Policy, and other Information Security Policies and associated controls. Privacy and compliance concerns are part of our DNA and Talkdesk embraces privacy by design and by default. In every new product/feature that we develop, we consider all privacy concerns at the initial design phase, ensuring that development responds to the necessary requirements our customers are challenged with, for the entire life cycle of the data.
It is a standard practice for Talkdesk to sign Data Process Agreements (DPAs) with our customers who are subject to APEC/CBPR Frameworks, this ensures that APEC Information Privacy Principles are being met."
