"Product documentation is usually published in PDF format and available for download in a dedicated area of a company’s website.
Although PDFs have many advantages regarding layout and formatting, there are some disadvantages with respect to user experience:
- Insufficient search capabilities: Searching for information via a company website or search engines returns the complete PDF document. Users must then browse through several pages of content before finding the exact information they need.
- Disconnected user interface: Switching from the download website page to the actual PDF document can result in a disruptive feeling for the user as these documents are usually not integrated with the main website.
- Navigation inconsistency: Lacking integration with the main website, PDF documents don’t allow users to smoothly navigate back and forth between topics or related information."
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