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Improving customer experience with product documentation

Le présent livre blanc met en évidence la nécessité de valoriser les contenus liés aux produits et au marketing.

  • EditeurAMPLEXOR
  • Version PDF - 9 pages - 2017 - Anglais

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Introduction ou extrait du livre blanc

"Product documentation is usually published in PDF format and available for download in a dedicated area of a company’s website.

Although PDFs have many advantages regarding layout and formatting, there are some disadvantages with respect to user experience:

Insufficient search capabilities: Searching for information via a company website or search engines returns the complete PDF document. Users must then browse through several pages of content before finding the exact information they need.

Disconnected user interface: Switching from the download website page to the actual PDF document can result in a disruptive feeling for the user as these documents are usually not integrated with the main website.

Navigation inconsistency: Lacking integration with the main website, PDF documents don’t allow users to smoothly navigate back and forth between topics or related information."

Ce livre blanc est également disponible en français.

Improving customer experience with product documentation